Common Reseller Questions and Answers

Do you have a Manufacturer Part Number for reference on our PO’s?

No, we do not have MPN’s for our products.

Is there a reseller discount available?

Very sorry but at the moment we do not have a reseller discount available. There is, however, a large quantity discount available for both Coda 2 and Transmit 5. We also extend a 24% Coda 2 discount to students with .edu email addresses. Please inquire info@panic.com for more information.

What operating system will my end-user need?

All of our software is for Mac OS X and iOS only.

How are your products delivered?

All of our software is delivered electronically via email with a serial number and a link to download the app. For assistance retrieving your serial number, please visit https://panic.com/#support_serial. If you no longer have access to the email address you used to purchase, email us and we’ll look it up for you.

When is the total outstanding amount on the invoice expected to be paid in full?

We require all invoices paid Net 40.

Is the serial number a perpetual license or will my end-user need to purchase a new license each year?

Our licensing is perpetual; there is no need to renew each year.

Will our end-user need to purchase technical support?

No, your end-user will have free technical assistance via our website, Twitter and email.

Do you have a VAT ID?

No, we are domiciled and operating in the US, so we do not have a VAT ID. If you require specific forms or information for purchasing our products—such as a W-8 or U.S. taxpayer ID—please email info@panic.com